Shipping policy

Shipping Policy

Last Updated: February 25, 2026

At The Comfort Paws, we are committed to delivering your order safely and efficiently. Please review our shipping terms below.

We currently ship within the United States.

If you are located outside the United States and wish to place an order, please contact us prior to purchase.

We proudly offer Free Standard Shipping on all eligible orders within the United States.

There are no hidden fees for standard delivery.

Expedited shipping options may be available at checkout for an additional fee.

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

During peak periods, promotions, or holidays, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Estimated delivery times within the United States:

Delivery times are estimates and are not guaranteed. Shipping times may vary depending on:

Once your order ships, you will receive a tracking number via email.

Please allow 24–72 hours for tracking information to update in the carrier’s system.

If you do not receive tracking details within 5 business days of placing your order, please contact us at:

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

If you notice an address error, contact us immediately before your order is processed.

If your package appears delayed beyond the estimated delivery window, please contact us so we can assist you.

If tracking confirms a package is lost in transit, we will:

at our discretion after reviewing the situation.

If tracking shows the package as “Delivered” but you did not receive it:

We may require a carrier investigation before issuing a replacement or refund.

Some orders may ship separately depending on product availability and warehouse location.

You will receive tracking information for each shipment.

We work with trusted third-party fulfillment partners and logistics providers to ensure reliable delivery.

Shipping times may vary depending on product type and fulfillment location.

While we strive to meet estimated delivery timelines, The Comfort Paws is not responsible for delays caused by:

We appreciate your patience in such situations.