Terms of service

Terms of Service

Last Updated: February 25, 2026

Welcome to The Comfort Paws (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Eligibility

By using this website, you represent that:

  • You are at least 18 years old; or

  • You are using the Services under the supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information when making purchases or creating an account.

2. Products & Services

We offer pet comfort and lifestyle products. All descriptions, pricing, and product availability are subject to change at any time without notice.

We reserve the right to:

  • Limit quantities purchased

  • Refuse or cancel orders

  • Discontinue products

  • Modify pricing

We make reasonable efforts to display products accurately. However, we do not guarantee that colors or images appear exactly as shown on your device.

3. Order Acceptance & Cancellation

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Suspected fraud

  • Incorrect pricing or product information

  • Payment authorization issues

  • Shipping restrictions

If your order is canceled after payment has been processed, a refund will be issued to your original payment method.

4. Pricing & Payment

All prices are listed in U.S. dollars unless otherwise stated.

Payment must be received in full before order processing.

We use secure third-party payment processors. We do not store full payment card information on our servers.

We are not responsible for additional charges imposed by your bank or card issuer.

5. Shipping & Fulfillment

Orders are fulfilled through third-party logistics and fulfillment partners.

Delivery times provided are estimates and are not guaranteed. Delays may occur due to:

  • Carrier issues

  • Customs processing

  • Weather conditions

  • High order volume

Once an order has been shipped, we are not responsible for delays caused by shipping carriers.

Risk of loss transfers to you upon delivery confirmation by the carrier.

6. Returns & Refunds

All returns and refunds are subject to our separate Refund Policy.

By placing an order, you agree to review and accept our Refund Policy prior to purchase.

7. Intellectual Property

All content on this website, including:

  • Text

  • Images

  • Logos

  • Designs

  • Product descriptions

  • Graphics

is the property of The Comfort Paws and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without written permission.

8. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorized access to systems

  • Disrupt the functionality of the website

  • Submit false or misleading information

  • Engage in fraudulent chargebacks

Violation of these Terms may result in termination of access and possible legal action.

9. Disclaimer of Warranties

The Services and all products are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee:

  • That the website will be uninterrupted or error-free

  • That defects will be corrected

  • That products will meet every individual expectation

To the fullest extent permitted by law, we disclaim all implied warranties including merchantability and fitness for a particular purpose.

10. Limitation of Liability

To the maximum extent permitted by law, The Comfort Paws shall not be liable for any:

  • Indirect

  • Incidental

  • Consequential

  • Special damages

arising from the use of our Services or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless The Comfort Paws from any claims, damages, liabilities, costs, or expenses arising from:

  • Your misuse of the Services

  • Your violation of these Terms

  • Your violation of any law or third-party rights

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United States and the State of New York, without regard to conflict of law principles.

Any disputes shall be resolved exclusively in the courts located in New York.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon posting to the website.

Your continued use of the Services constitutes acceptance of those changes.

14. Contact Information

If you have any questions regarding these Terms, please contact us at:

The Comfort Paws
Email: support@thecomfortpaws.shop